How to Be the Best Server in a Restaurant: Tips for Building Relationships and Organizing Your Approach
Are you ready to take your game to the next level as a server? Whether you’re just starting out or aiming to stand out, understanding what it takes to be the best server in a restaurant is key. At first, it might feel overwhelming—figuring out how to keep up with tables, remember details, and deliver exceptional service. But with the right mindset and strategies, you can become a go-to partner for your customers, turning their dining experience into something memorable.
Build Strong Routines to Keep Up with the Demands
Servers often feel like they’re juggling multiple plates at once. From taking orders to delivering food, maintaining a consistent routine is essential. Start by organizing your workspace, whether it’s a small cart or a busy table area. Use tools like name tags, menu dividers, or printed order forms to help you stay on top of things. Remember, organization is key to handling the stress of a fast-paced kitchen.
Be Personable and Personalize Every Interaction
What sets great servers apart? It’s their ability to connect with customers on a personal level. Instead of treating everyone as “the next person on the line,” take the time to get to know your tables. Ask for their favorite dishes, share stories about their journeys, and listen actively. When customers feel heard and valued, they’re more likely to return. For example, I once had a customer who told me they grew up in a small town and missed the local ice cream shop. I remembered their preference for “light and creamy” and served them exactly what they wanted. It wasn’t just a drink recommendation—it was a conversation starter that made their day.
Always Ask for Feedback and Be Open to Improvement
You’ll never know what’s working and what’s not until you ask. Don’t be afraid to approach your manager or a fellow server and say, “Hey, I was wondering if you could share your thoughts on this recent shift.” They’ll appreciate the feedback, and it’s a great way to identify areas for growth. For instance, one of my team members noticed that their colleague often forgot drink refills. They suggested setting a timer every 10 minutes to remind them—a simple change that made a big difference in efficiency.
Stay Calm and Collect Your Thoughts Under Pressure
Managing a busy kitchen requires a calm and composed demeanor. If a mistake happens—like an order being taken twice or a drink forgotten—you need to stay professional. Apologize sincerely and take the appropriate steps to correct it. For example, when I forgot to bring over a drink for a couple, I apologized and quickly brought it over with a smile. It might not have been perfect, but they didn’t blame me, and it showed that I value their experience.
Stay Positive and Keep a smile on Your Face
A positive attitude makes or breaks a great dining experience. When things get stressful, it’s easy to let go a bit, but try to keep that friendly demeanor. A smile goes a long way in building rapport with customers and can turn a bad day into a good one. I remember once I was especially busy and felt like giving up. But as soon as I saw a smile from a customer, it reminded me to stay positive. Little things—like waving hello to a guest or giving a quick compliment—can make a world of difference.
Final Thoughts
Being the best server in a restaurant isn’t just about speed or knowledge—it’s about relationships. By organizing your approach, staying personable, asking for feedback, staying calm, and keeping a positive attitude, you can set yourself apart and become the go-to person for your customers. And hey, maybe you’ll even remember to organize your next shift!
What’s one piece of advice you’d give to aspiring servers? Let me know in the comments below!